Tech Support & Office Hours

Tech help for people who'd rather be doing literally anything else

Think of me as the tech-savvy friend you can call when you're stuck. Whether you're launching a Substack, building a website, organizing your brand files, creating social templates or trying to figure out which AI tools are worth using, I'll work through it with you. I take on full brand and website projects, and I also offer friendly, jargon-free office hours for everything in between.

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Sound familiar?

You started a business to do the thing you love, not to spend hours navigating tech issues.

Your logo lives in fourteen places.

Including an email from 2019 and a file called logo-final-NEW(2).png.

Your Substack is still “coming soon.”

You already have ideas for your first few posts. It's the setup that feels overwhelming.

Your website is a sore subject.

A friend's nephew built it in 2017. The nephew now has a job and a family, and you don't know the login.

Your social media plan doesn't exist.

So it's 9pm and you're staring at your phone, wondering what on earth to post today. An editorial calendar fixes that.

It's not that you can't do these things. You'd just rather spend your time growing your business.

Two ways I can help

Go big, go bite-sized, or a little of both. The only wrong answer is doing it all alone and driving yourself nuts!

The full story

Brand & web design

Logos, brand identity, websites, SEO, social media and marketing. This is for when you're ready to tell your story properly and want someone to handle it from start to finish.

Let's talk about your project

The short stories

Tech office hours

One-on-one screen-share sessions for everything in between. Bring your to-do list and your questions, and I'll work through them with you.

See what's on the menu

Office hours menu

What can I help with? Pretty much anything tech.

Website building

I'll build a site you're proud to share, either with you or for you, so it truly feels like your business.

Substack setup

I'll set up your custom domain, welcome email and branding, and help you plan your launch, so you can focus on writing.

AI tools & workflows

There are so many AI tools out there. I'll help you choose the ones that actually save you time, set them up and show you how to use them.

Brand asset organization

I'll gather your logos, colors, fonts and photos in one organized place so you can always find the right file.

Social templates & calendars

I'll set up an editorial calendar so you know what to post and when, plus on-brand templates that make posting quick.

Website transfers

I'll move your site to a new platform or host without losing any pages, content or subscribers.

Domains & hosting

Buying, connecting, transferring and renewing domains, and making sure you're not paying for hosting you don't need.

Google Workspace & email

A professional email address, plus shared drives and calendars set up so you and your team can find everything.

Tech organization

I'll help you organize your files, set up a password manager and tidy up your digital workspace.

Booking & scheduling

Set up online booking so clients can schedule time with you without all the back-and-forth emails.

Choosing your platforms

Not sure which website builder, course platform or newsletter tool to use? I'll help you compare your options and choose.

Something else?

If you're not sure what it's called, that's okay. Just describe the problem and we'll figure it out together.

How office hours work

1

Book a time

Choose a time that works for you. Booking is quick and simple.

2

Bring the mess

Share your screen and your to-do list. However messy things feel, I've probably seen worse.

3

Leave with it done

You'll leave with things fixed or set up, and you'll understand what I did, so you feel confident next time and get your time back.

Pricing

Choose the package that fits you. Every option comes with the same friendly, jargon-free help.

By the hour

The Quick Fix

$120/ hour

Great for one specific problem you want solved.

  • One-hour screen-share session
  • Pay as you go
  • No commitment needed
Book an hour

Pack of 5 hours

The Starter Stack

$550($110/hr)

For getting your business set up right from day one.

  • Five hours, good for six months
  • You save $50
  • Website, Substack or socials, set up and sorted
  • Ideal for launches and fresh starts
Get the 5-pack

Monthly

The Tech Friend

$400/ month

Ongoing support from someone who knows your business and your setup.

  • 4 hours of support every month
  • Unused hours roll over one month
  • Someone to ask before you click “delete”
  • Extra hours at the $100 pack rate
Chat about monthly

Nonprofits and foundations get 10% off any package. I love supporting mission-driven work.

Packs are good for six months from purchase. Monthly hours roll over for one month, then reset, and extra monthly hours are billed at $100. Not sure where to start? Book a free 30-minute intro chat and we'll figure out the right fit together.

Questions I hear a lot

Do I need to know anything technical first?

Not at all. You know your business, and I'll take care of the technical side and explain it in plain English.

Will you judge my files named “final_FINAL_v3”?

Not at all! Everyone's files get messy. I'll help you get them organized, no judgment.

Will you do it for me, or teach me how?

It's up to you. I can do it for you, or walk you through it step by step so you can handle it yourself next time.

What if my problem isn't on your list?

Ask anyway! If it's tech-related, there's a good chance I can help. If I can't, I'll do my best to point you in the right direction.

Is AI going to take over my business?

No. But it can help with things like first drafts, inbox organization and other repetitive tasks, which frees up time for the work only you can do. I'll show you how to use it well.

Can office hours turn into a bigger project?

Yes. Sometimes a quick question turns into a bigger project, like a new website or a brand refresh. I can help with that too, from start to finish.

Kind words

What clients are saying

I can't recommend Josephine of Novella Media highly enough!

When I came to Josephine, I was on Showit and dependent on others to make changes to my website. It was too technical, and I wanted the freedom and confidence to manage it myself.

Josephine made the entire transition to Squarespace seamless. She helped me organize and migrate all my content and images, refine my messaging and visual layout, set up SEO, create a blog, and brainstorm my newsletter strategy.

But what really sets Josephine apart is her patience and willingness to teach. She doesn't just do the work for you. She takes the time to explain things, walk you through the tools, and make sure you feel comfortable and capable of doing it yourself.

I now have a website I love, but more importantly, I have the confidence and independence to manage and grow it myself. For anyone who's not particularly tech-savvy and wants a knowledgeable, patient, genuinely supportive partner, Josephine is fantastic. I couldn't recommend her more!

Lucy Regan

Founder, Lucy Regan Coaching

"To my everlasting good fortune, Josephine Courant has been my website designer for over twelve years.

I wish all the people who said they loved the site bought my books, because all my books would be best-sellers, but that's another story. It's really quite simple.

Josephine is the best friend in the world for a writer with a website. She is marvelously creative and rock-solid reliable--a rare-as-unicorns combination, in my experience. But she's better than your average unicorn: she is real and she really is the best website designer around.

Thanks, Josephine!"

Joe Diprisco

Author

Contact

Behind every business is a story. Don't let the tech be the hold you back.

Tell me what you need help with, and I'll get back to you to find a time that works.

Thanks so much! Your message is on its way. I'll be in touch soon to find a time that works for you.

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